Contact Excalibur Peptides
Excalibur Peptides, a U.S.-based supplier of lyophilized research peptides for in-vitro laboratory research, handles support by email at info@excaliburpeptides.com. Write about an order, a Certificate of Analysis (COA) or your research account, and include your order number for any order question.
How can I contact Excalibur Peptides?
Excalibur Peptides is reached by email. It publishes no phone number, support hours or reply time.
What should I include when I email about an order?
Excalibur Peptides asks for your order number in every order email, plus the extra details in this table for some topics.
| Topic | What to send |
|---|---|
| Order status or tracking | Your order number |
| Damaged or incorrect order | Your order number and photographs, as described in the next section |
| Package marked delivered but not received | Your order number, within 7 days |
| Cancelling an order | Your order number, as described in the section after next |
What do I do if my order arrives damaged or incorrect?
If an order arrives damaged or incorrect, email info@excaliburpeptides.com within 7 days of delivery with your order number and clear photographs of the issue. Excalibur Peptides replaces damaged or incorrect orders at no charge when they are reported this way, subject to availability. Keep the product and packaging until the claim has been reviewed. All sales are final, and opened, unsealed or partially used products cannot be returned. The full terms are in the Refund Policy.
Can I cancel an order?
An order can be cancelled within 1 hour of placement if it has not yet been processed. Once an order has entered fulfillment it cannot be cancelled. To ask, email info@excaliburpeptides.com immediately with your order number.
Where is my order, and when will it ship?
Excalibur Peptides emails a tracking number when an order ships. If none arrives within 3 business days of placing the order, email us with your order number. Orders placed before 2 PM EST on a business day (Monday through Saturday, excluding federal holidays) ship the same day. Orders placed after 2 PM EST, on Sundays or on federal holidays ship the next business day. Every order ships by USPS Priority Mail with tracking, and delivery within the United States typically takes 2–4 business days. Shipping is a $10 flat rate within the U.S. and free on orders of $150 or more. Orders ship to all 50 U.S. states; international inquiries go to the same email address. Details are in the Shipping Policy.
Who can place an order?
Buyers who are 21 or older, have a free research account and have accepted the research-use agreement can place an order. Guest checkout is not available. The account is what opens the catalog, prices, the COA database and checkout. Create a free research account.
Certificates of Analysis explains the third-party testing, and About Excalibur Peptides lists company details.
Related policies
For research purposes only. Not for human consumption.
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