Legal
Refund & Return Policy
Last updated: October 2026
1. All Sales Are Final
Due to the nature of our research products, all sales are final. We do not accept returns, exchanges, or issue refunds for change of mind, incorrect ordering, or buyer's remorse. Once a product has shipped, the sale is considered complete.
2. No Returns on Opened Products
Under no circumstances will returns or refunds be issued for products that have been opened, reconstituted, or otherwise used. Due to strict quality and safety standards, opened vials, unsealed products, and partially used items cannot be returned or exchanged. This policy exists to protect the integrity of our research compounds.
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, we will replace the affected item(s) at no additional charge. To request a replacement:
- Contact us within 7 days of delivery.
- Email info@excaliburpeptides.com with your order number and clear photographs of the issue.
- Do not discard the product or packaging until your claim has been reviewed.
- Replacement items are subject to availability and will be shipped at no additional cost.
4. Lost or Missing Packages
If your package is marked as delivered but you have not received it, please contact us within 7 days. We will work with the carrier to locate the package or arrange a replacement at our sole discretion. Excalibur Peptides is not responsible for packages stolen after confirmed delivery.
5. Cancellations
Orders may be cancelled within 1 hour of placement if they have not yet been processed. Once an order has entered fulfillment, it cannot be cancelled. To request a cancellation, email us immediately at info@excaliburpeptides.com.
6. Chargebacks & Disputes
Filing a chargeback or payment dispute without first contacting Excalibur Peptides to resolve the issue may result in your account being permanently banned from future purchases. We strongly encourage all customers to contact us directly before initiating any dispute with their bank or payment provider. Fraudulent chargebacks will be investigated and may be reported to the appropriate authorities.
7. Buyer Certification
All products sold on this website are intended for research and identification purposes only. These products are not intended for human dosing, injection, or ingestion. By completing a purchase, the buyer certifies that all products will be used exclusively for bona fide laboratory research.
8. Governing Law
This refund policy is governed by applicable U.S. federal law and the laws of the State of Texas. Any disputes arising from this policy shall be resolved in the courts of the State of Texas.
9. Contact
For any questions regarding this policy, contact us at:
- Email: info@excaliburpeptides.com
Questions about refunds and returns
Answers last updated
What is your return policy?
All sales are final — we do not accept returns. However, if your order arrives damaged or incorrect, we will replace it at no charge. Please contact us at info@excaliburpeptides.com with photos of the issue within 7 days of delivery.
Can I cancel an order?
Under the refund policy, an order can be cancelled within 1 hour of placement if it has not yet been processed. Email info@excaliburpeptides.com with the order number.
